My clinic today was a satisfying one. Although I was worried not to see everyone in time after the first appointment running later than expected and though I was one hour behind by mid morning there was something different I have missed in myself for sometime: I gave myself time and allowed myself not to worry about the next person coming in as much as giving my attention to the person before me in the consultation room.
Connection with patients and playing the game of turning a worried patient coming in to a person leaving with a smile on their face or at least a calm reassurance in their eyes is one of the sources of joy to me in the outpatient clinic.
It was not because gaining a super power in myself today. Simple things make a difference in the consultation: giving time, listening, responding to concerns and following the agenda of the patient not your own as well as adapting the space, the tone, the way of communication to the patient and their companion. Of course you have to check the important safety questions and assessments as well.
I must admit that one patient was not happy for the long wait at the outset.
“Thank you for waiting!” That is what I have learnt overtime to be better said than “Sorry I am late for you!”. Acknowledging that their patience to wait is generous!
When she came in, she learnt why it took that much time. Drawing the diagnosis in sketches (not very good drawings but satisfactory for the purpose!) and answering the questions.
I was late but it was smooth because I had no concerns of finding support. The healthcare assistants in the pre-assessment area were readily helpful with general observations and blood taking as required and our amazing endocrine nurses supporting with education for patients following the consultation when needed. The availability of an emergency drug for another patient was invaluable and saved me from hustling around and the patient from having an adrenal crisis!
I was worried at the beginning but I enjoyed every single consultation today. The most I enjoyed was when I found myself doing something I have not done before: the patient ended sitting in my own chair! Well, her vision did not allow her to see the screen and I had to explain to her and her daughter. With her on my chair, her daughter on the opposite side and myself leaning across the table in between to show them the results and to draw the explanation on paper. For a minute I forgot that I was working! I was comfortable and happy and I was happier to see my anxious lady heading out calmer with her and her daughter thanking me and saying goodbye!
It was a relief to have today’s clinic following an unpleasant occurrence the day before yesterday (of course I share no negative thoughts here! 😅🤭).
Anyway, I did not realise that today many things happened that I could be grateful for until I wrote this in my notes and I think I will share it openly!
Thank you for everyone who made this possible! 🙂
shetellsastory 